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Va. Beach CVB offers new customer service training seminar

4/2/2014, 2:42 p.m.

A visitor’s vacation experience is shaped by each and every encounter with Virginia Beach’s frontline hospitality employees. To help ensure those experiences are positive and memorable, Virginia Beach Convention & Visitors Bureau (CVB) – in partnership with the Virginia Beach Hotel Motel Association (VBHMA) and the Virginia Beach Restaurant Association (VBRA) – is hosting the new Exceeding the Standards: A Customer Service and Hospitality Training Seminar.

Nationally-acclaimed customer service consultant Brett Patten, founder of Five-Star Customer Experience Design, will lead a motivational and interactive workshop on Wednesday, April 9, 2014 at the Virginia Beach Convention Center. Virginia Beach Councilman John Uhrin will be a featured guest, and the seminar is open to all those in the hospitality industry. A free job fair, hosted by the VBHMA and the VBRA, will immediately follow the seminar. More than 30 local businesses will be onsite to discuss employment opportunities from noon to 4 p.m.

Tourism industry is the second largest revenue generator for Virginia Beach and accounts for more than 12,000 jobs. Visitors spend an average of $3.5 million a day in Virginia Beach. With a focus on the key individuals who interact most with our visitors, Exceeding the Standards is designed to help frontline hospitality professionals achieve customer service excellence. Virginia Beach often receives high marks from its visitors. More than 75 percent of those who travel to Virginia Beach are repeat visitors. To stay competitive, the Virginia Beach tourism industry provides this training to empower frontline hospitality employees so they deliver incredible experiences every day.